Chatterloo

If you're running an e-commerce or DTC brand, you know how vital fast, personal communication is—especially over WhatsApp, where your customers already live. But handling it with a single device or a basic integration is unsustainable. As your order volume grows, so does the chaos.

The Problem: Disjointed WhatsApp Communication Is Costing You Sales

→ Tired of juggling customer WhatsApp messages across multiple phones?
→ Are delayed responses costing you sales and customer trust?
→ Struggling to track conversations and assign chats to your team?
→ Frustrated with limited visibility into your support operations?

For many growing e-commerce businesses, WhatsApp is a go-to for customer service, order updates, and even marketing. But common issues include:

One Phone, One User

Only one agent can manage incoming messages, leading to slow response times and frustrated customers.

Lack of Ownership

No way to assign chats means team members step on each other's toes—or worse, no one replies at all.

No Internal Notes

Agents have no context, leading to repeat questions and a disjointed customer experience.

Zero Reporting

No metrics on response times, resolution rates, or agent performance to optimize your operations.

Business Impact: These aren't just workflow issues—they're conversion killers. When you can't keep up with customers in real time, abandoned carts and missed sales are inevitable.

The Solution: A Shared WhatsApp Inbox Built for E-commerce Teams

Our SaaS platform transforms WhatsApp into a collaborative team tool—turning chaos into clarity. Here's how:

One WhatsApp Number, Multiple Agents

Connect your business WhatsApp number to a shared team inbox. Each team member logs in from their device, while customers continue chatting with your brand on the same familiar number.

Assign Conversations to the Right Agents

Automatically or manually assign incoming chats based on product line, language, customer type, or team capacity. This ensures faster responses from the most qualified agent.

Add Internal Notes & Collaborate Behind the Scenes

Support agents can leave private notes within conversations for teammates—no more switching to Slack or asking around for context. Everyone is aligned, and the customer gets a seamless experience.

Broadcast Messages at Scale

Send bulk promotions, restock alerts, or shipping updates directly on WhatsApp—while staying compliant with WhatsApp Business policies. Perfect for product drops or re-engagement campaigns.

Results for E-commerce Brands

Example 1: Faster First Response = More Conversions

An online fashion retailer cut their average first response time from 12 minutes to under 2 minutes by using automated routing and agent assignment. Cart abandonment dropped by 18%.

Example 2: Boosted Customer Satisfaction

A skincare brand saw a 25% increase in repeat purchases after using internal notes and chat tagging to deliver personalized support during promotions.

Example 3: Improved Team Efficiency

A DTC supplement company reduced support workload by 30% through automation rules and message templates—while scaling up their monthly WhatsApp broadcasts by 4x.

Business Outcomes You Can Expect

✓Faster response times that win sales — Capture customers while their purchase intent is high
✓Seamless support during product launches — Handle traffic spikes without adding headcount
✓Higher CSAT and customer retention — Build lasting relationships that drive repeat purchases
✓Improved visibility and control for managers — Track metrics that matter and optimize team performance
✓Scalable workflows for peak seasons — Handle Black Friday and holiday rushes with confidence

Ready to Transform Your E-commerce Customer Communication?

Join leading e-commerce brands that are delivering exceptional shopping experiences and driving more sales through collaborative WhatsApp.

Our e-commerce focused team will help you implement the right solution for your specific business needs.

Schedule a demo today

WhatsApp for E-commerce: Transform Customer Communication & Boost Sales