Terms and Conditions
Effective Date: April 21, 2025
Welcome to Chatterloo ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our platform, services, and website (the "Service"). By accessing or using Chatterloo, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our Service.
1. Use of Our Service
You must be at least 18 years old and have the authority to enter into legally binding agreements to use Chatterloo. You agree to use the Service only for lawful purposes and in accordance with these Terms. Unauthorized use of the Service may result in suspension or termination of your account.
2. Account Registration
To access certain features, you must create an account by providing accurate and complete information including your Company Name, Admin Username, and Admin Email. You are responsible for maintaining the confidentiality of your account information and all activities that occur under your account.
3. Service Access and Availability
We strive to keep Chatterloo available, but we cannot guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the Service without prior notice.
4. Messaging and WhatsApp Business API Costs
While WhatsApp usage for individuals is free, using the WhatsApp Business API through Chatterloo incurs additional costs, based on conversation pricing defined by WhatsApp. More information about WhatsApp conversation-based pricing is available here. You are responsible for any third-party fees, including messaging charges, that may apply.
5. Payment Terms
Use of certain features of Chatterloo requires payment of applicable fees. Pricing information is available on our website. All fees are due upfront unless otherwise stated. Failure to pay may result in suspension or termination of your Service access.
6. Intellectual Property
All materials on Chatterloo, including but not limited to logos, text, images, and software, are the property of Chatterloo or its licensors. You may not copy, modify, distribute, or create derivative works without our written consent.
7. User Data and Privacy
By using the Service, you agree that we can collect and use your information as described in our Privacy Policy. You remain the owner of your data, and we take commercially reasonable measures to protect it.
8. Third-Party Services
Chatterloo may integrate with third-party services like Gupshup API. Your use of these services is subject to their own terms and conditions and privacy policies. We are not responsible for any issues arising from third-party services.
9. Termination
We may suspend or terminate your access to the Service at any time, without notice or liability, for any reason, including if you violate these Terms. Upon termination, your right to use Chatterloo will immediately cease.
10. Limitation of Liability
To the fullest extent permitted by law, Chatterloo shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the Service.
11. Indemnification
You agree to indemnify and hold harmless Chatterloo, its officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.
12. Changes to These Terms
We may update these Terms at any time. Changes are effective when posted on our website. Continued use of the Service after changes means you accept the new Terms.
13. Governing Law
These Terms are governed by the laws of The Netherlands, without regard to conflict of law principles.
14. Contact Us
If you have any questions about these Terms, you can contact us at:
Email: hello@chatterloo.com
Phone: +31615434577
Address: Dr. Leijdsstraat 45, Haarlem.